Farmer Helpline & Advisory

Multilingual agricultural helpline supporting live real-time voice, IVR phone calls, SMS advisories, and crop disease diagnosis.

Farmer’s language

Talk to KisanVaani

A live call in हिन्दी. Speak naturally, interrupt whenever you want, and ask follow-ups — mandi prices, weather, or a crop problem. Say “I want to talk to an expert” and a real ticket is raised for your KVK.

Voice assistant — live on Agora
Not connected
Real-time audio runs over Agora; the advisory itself comes from the same KisanVaani pipeline that answers the phone line and SMS.
How this works in production
  1. 1 · Agora RTC — the browser publishes the farmer’s microphone into an Agora channel using a short-lived token minted server-side. The App Certificate never reaches the browser.
  2. 2 · Conversational AI Engine — Agora runs speech recognition, turn detection, barge-in and text to speech in हिन्दी, so the farmer can interrupt mid-sentence and be understood.
  3. 3 · KisanVaani answers — Agora calls our own OpenAI-compatible endpoint, which runs the same advisory pipeline as the phone line: Gemini agronomy, live mandi prices, weather, and escalation.
  4. 4 · Real actions, not just answers — asking for prices hits data.gov.in, asking for weather hits OpenWeatherMap, and asking for a human opens a real KVK ticket with the conversation context attached.
  5. 5 · Logged to Kisan Alert — each turn is written to the query log with its provider and session id. View the command center
A real line is connected. The same IVR and SMS pipeline shown here answers a live Twilio number: +1 254 272 6372. Call it and describe a crop problem after the menu, or text shorthand such as KAPAS PILA PATTA — the reply comes from the same Gemini advisory engine, and the query appears in the command center. It is a US trial number (a short Twilio notice plays first, and international rates apply from India); the production deployment uses an Indian toll-free line via Exotel with DLT-registered SMS.
Why voice and SMS first? Roughly 55% of rural India does not use a smartphone, and many who do avoid apps because of literacy and data costs. Existing agri apps miss the farmers most exposed to crop disease. KisanVaani works on the phones farmers already own.